Online Shopping System Requirements Questionnaire
Section 1: General Information
1. What is your age group?
o [ ] Under 18
o [ ] 18-25
o [ ] 26-35
o [ ] 36-45
o [ ] 46-60
o [ ] Above 60
2. What is your gender?
o [ ] Male
o [ ] Female
o [ ] Other
o [ ] Prefer not to say
3. How often do you shop online?
o [ ] Daily
o [ ] Weekly
o [ ] Monthly
o [ ] Rarely
o [ ] Never
Section 2: User Preferences
4. Which devices do you use for online shopping? (Select all that apply)
o [ ] Smartphone
o [ ] Tablet
o [ ] Laptop
o [ ] Desktop
5. What features do you find most important in an online shopping system? (Select up to 5)
o [ ] Easy navigation
o [ ] Search functionality
o [ ] Product categories
o [ ] Customer reviews and ratings
o [ ] Detailed product information
o [ ] Personalized recommendations
o [ ] Secure payment options
o [ ] Fast checkout process
o [ ] Order tracking
o [ ] Customer support
o [ ] Return and refund policy
Section 3: Shopping Experience
6. On a scale of 1 to 5, how important is website design and layout to your shopping experience?
o [ ] 1 (Not important)
o [ ] 2
o [ ] 3
o [ ] 4
o [ ] 5 (Very important)
7. What type of products do you typically purchase online? (Select all that apply)
o [ ] Electronics
o [ ] Clothing and accessories
o [ ] Home and kitchen
o [ ] Health and beauty
o [ ] Books
o [ ] Groceries
o [ ] Others (Please specify): __________
8. How do you prefer to search for products?
o [ ] By categories
o [ ] Using search bar
o [ ] Browsing recommendations
o [ ] Other (Please specify): __________
Section 4: Payment and Security
9. Which payment methods do you prefer for online shopping? (Select all that apply)
o [ ] Credit/Debit card
o [ ] Digital wallets (e.g., PayPal, Apple Pay, Google Pay)
o [ ] Bank transfer
o [ ] Cash on delivery
10. How important is payment security to you when shopping online?
o [ ] 1 (Not important)
o [ ] 2
o [ ] 3
o [ ] 4
o [ ] 5 (Very important)
Section 5: User Feedback
11. Have you ever faced issues while shopping online? If yes, please describe the issues: __________
12. What suggestions do you have to improve your online shopping experience? __________
13. How likely are you to recommend an online shopping platform to others?
o [ ] 1 (Not likely)
o [ ] 2
o [ ] 3
o [ ] 4
o [ ] 5 (Very likely)
Section 6: Additional Comments
14. Is there anything else you would like to share about your online shopping preferences or requirements? __________
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